Refund Policy

At BirdLily, we are committed to delivering products of the highest quality that meet your expectations. However, we understand that there might be instances when you are not entirely satisfied with your purchase. In such cases, rest assured that we have a simple and flexible return policy in place to ensure your complete satisfaction.

You are eligible for a full refund if:

- We have mistakenly shipped the wrong product to you.

- The product you received has a manufacturing defect.

- The item was delivered in a damaged condition, and we are unable to send you a replacement.

When requesting a refund, ensure that the products you are returning are unused, unwashed, and undamaged. We can accept returns only if they are in their original purchase condition, including packaging, documentation, and accessories. If the product came with tags attached, it must be returned with the tags intact.
Our return policy is valid for 15 days from the date of purchase, after which we regret that we cannot offer a refund.
Please be aware that items purchased at discounted prices are not eligible for return or exchange.
For all other situations where a refund may not be applicable, we may offer you a credit note that can be redeemed at our online store. Kindly note that individual products purchased as part of a set or pack cannot be returned separately.

Refunds (if applicable):

To initiate a refund or request a replacement, please reach out to us within two weeks of receiving your product. You can call us at +91 9871616132 or send an email to info@birdlily.com, including a photograph of the product you wish to return.
Once we receive and inspect your return, we will send you an email notifying you of the approval or rejection of your refund. If your refund is approved, the amount will be processed and automatically credited to your original mode of payment within a few days.
Please note that returns/refunds on handbags are only applicable for damages. If you wish to return a handbag for reasons other than damages, we can offer a store credit equivalent to the purchase value.

Late or Missing Refunds (if applicable):

If you haven't received your refund yet, we recommend contacting your credit card company as there might be some processing time before the refund is posted. Next, get in touch with your bank, as they may also have a processing period for refunds. If you still do not receive your refund, please contact us at info@birdlily.com, and we will be glad to assist you.

Exchanges (if applicable):

We offer free replacements for items that are defective or damaged. You can choose to replace the item with a fresh piece from your original purchase or opt for available items of the same value. However, we do not offer exchanges for free items.

Cancellations:

As all our products are handcrafted and made-to-order with meticulous care, we regretfully do not offer cancellations once an order has been placed. However, in the unlikely event that we are unable to fulfill your order within 90 days, we will initiate a full refund.

Gifts:

If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

Cash-on-delivery:

Please note that refunds are not applicable to cash-on-delivery (COD) orders. If you have placed an order through COD and encounter issues accepting the order, kindly contact us at 9871616132.

We sincerely value your satisfaction and strive to make your shopping experience with Birdlily as seamless and enjoyable as possible. If you have any further questions or require assistance, feel free to reach out to us at any time. Thank you for choosing Birdlily.